Jeff Albro: Business Articles

Business Articles

	Printing PayPal Postage on the Dymo LabelWriter No more fiddling with scissors, wrestling with packing tape, or leaving the wrong paper in your regular printer.
	Indiana Jeff and the Coffee Aisle of Doom It's hard to get a good cup of coffee when the supermarket is stocked by coffee cannibals.
	Double Entry Accounting for Engineers Double entry accounting is the method that accountants use to track the movement of that value in, out, and within a business. The problem is that accountants have created their own language to describe changes to that value. This document is a basic guide to help translate accountant-speak to something we can recognize as algebra.
	Web Goofs - Mistakes that Drive Users Away Here are some avoidable mistakes that can trip people up on the web. Make sure your site doesn't make these same mistakes, and you will keep your customers coming back for more.
	Press 1 for a Human - Best Phone System Practices for Connecting with Customers Having the best customer representatives in the world isn't enough if the customers can't reach them or get frustrated and angry along the way. Optimizing your phone system to best support your customers' needs is a quick and extremely cost-effective way to raise overall customer service.
	Airport Security Flexibility - Evolve or Bleed Red Ink In the past month there have been several airport security mishaps that resulted in complete travel gridlock. Each time this happens, affected customers reevaluate their travel options. Security systems need to evolve to minimize customer inconvenience and maximize travel reliability.
	Line Management - Easing the Worries of Airport Travelers Customers don't like to stand in line. But there's something they like even less: standing in line and worrying. If you can improve your line management you can increase customer satisfaction.
	Closed Captioning for Advertising - An Overlooked Essential More and more people are watching TV with the closed captioning on, and it's not just the hearing impaired. If you aren't adding closed captioning to your commercials you are wasting money and losing customers.