Double Entry Accounting – From an Engineer’s Perspective

Accounting is the estimation and tracking of value in a company.  Double entry accounting is the method that accountants use to track the movement of that value in, out, and within a business. Cash that you have earned, is of course everyone’s favorite thing to track.

PayPal Postage on the Dymo LabelWriter

My business requires me to print many things… product labels, instruction sheets, packing lists, and shipping labels to name a few.

Tips for Job Shops Responding to RFQs

Here are some tips for job shops who respond to RFQs.

CNC Production on Mini Mills

OLYMPUS DIGITAL CAMERA

I recently purchased a CNC mini mill for my business. I do small runs of different parts that are hard to farm out. I’ve run into some issues with the lack of production features of the mill. These are all things that revolve around increasing the time the spindle is cutting metal. Some have to [Read More →]

Tips for Writing Manufacturing RFQs

A Request For Quote is a document that lets job shops know what you are looking to have made and to send you quotes for making it. A better RFQ gets you better parts and lower prices. Here’s some tips.

Closed Captioning for Advertising – An Overlooked Essential

Go pick up your T.V. remote. Hit the menu button. Chances are your T.V. supports closed captioning. Every television over 13″ sold since July 1993 supports closed captioning by law. More and more people are watching TV with the closed captioning on, and it’s not just the hearing impaired. If you aren’t adding closed captioning [Read More →]

Press 1 for a Human – Best Phone System Practices for Connecting with Customers

Automation and information technology are an integral part of customer service in today’s world. Having the best customer representatives in the world isn’t enough if the customers can’t reach them or get frustrated and angry along the way.

Line Management – Easing the Worries of Airport Travelers

Customers don’t like to stand in line. But there’s something they like even less: standing in line and worrying. In airport lines this is all too common. If you can improve your line management you can increase customer satisfaction. With that satisfaction comes loyalty and higher customer retention. Combine that retention with advertising opportunities to [Read More →]

Indiana Jeff and the Coffee Aisle of Doom

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Roughly six months ago on a lazy Saturday morning, I crawled out of bed with one eye open and trudged into the kitchen to make the morning coffee for my girlfriend and me. Not suspecting the horrible fate awaiting me, I poured a fresh pot of water into the coffee maker, inserted the filter, and [Read More →]