Web Goofs – Mistakes that Drive Users Away

March 1, 2002 — Jeff

Here are some avoidable mistakes that can trip people up on the web. Make sure your site doesn’t make these same mistakes, and you will keep your customers coming back for more.

Press 1 for a Human – Best Phone System Practices for Connecting with Customers

February 1, 2002 — Jeff

Automation and information technology are an integral part of customer service in today’s world. Having the best customer representatives in the world isn’t enough if the customers can’t reach them or get frustrated and angry along the way.

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